: Want a good laugh at customer service? read:


ddawg1130
03-27-2009, 02:33 PM
I purchased the following product:

AWD Warning Tow Truck Sticker

http://www.lancershop.com/customer/images/T/t_762-01.jpg Product Description
If you drive an EVO you already know that an AWD car has to be towed on flat bed truck to prevent serious drivetrain damage. Does your local tow truck driver know this? This weatherproof sticker mounts above the vin # and displays a warning message that will make barney the tow truck driver think twice about towing your car with a regular wrecker. We combine words with a picture message to help get the point across and warn uninformed tow truck drivers


I had a problem with the product and contacted customer service. Read for a good laugh:

Your personal shopping assistant will be with you in less than 1 minute. You are number 1 in the queue. Your wait time will be approximately 0 minute(s) and 30 seconds. Thank you for waiting.
I'm 'Michael' your personal shopping assistant. I'm here to answer ANY questions or concerns you may have today.
Michael: Hello, how can I help you today?
you: I ordered a product a couple days ago
you: it's a sticker that reads "awd vehicle, flat bed tow only"
Michael: yes
you: well it wasn't sticky
you: i cleaned the window thoroughly
you: with windex
you: dried it
you: and then pealed the sticker
you: and tried to stick it and it wouldn't stick
you: tried flatening it as best i could but it just would curl up on one end
you: the thing would just slide easilly on the window
Michael: Well the item is not meant to stick to a window.
Michael: This weatherproof sticker mounts above the vin #
you: ok.... and the vin number last i checked is visable through the windshield
Michael: Yes but you do not stick it on the windshield of course, There is a vin number located elsewhere as well on the car like inside the door part.
Michael: So either place.
you: ok... but inside the door isn't visable from outside
you: so
you: when the car is locked
you: and they go to tow it
you: how will they see it
you: the entire point is that they see it when they read the vin
Michael: Well it is your choice to where you put the sticker some people buy more stickers and put them everywhere possible.
you: and the vin visable from outside is seen through the windshield
you: ok... but why call it a "weatherproof sticker" if you can't mount it outside the car
you: that doesn't sound very weatherproof at all to me... lol
Michael: You can also put the sticker under the car as well as the vin number is under the car as well, so when you tow the car is lifted and you see that.
you: ok... on your product discription page
you: the sticker is described
you: as having the following traights
you: it is weatherproof
you: and it mounts above the vin #
Michael: Yes so you can mount it on the dashboard inside the car.
you: now ask anyone where they look to read the vin # and they will tell you through the windshield
you: on the dashboard inside the car isn't above the vin. thats "besides".. or "next to inside the car"
Michael: You can put it next to the vin, above, below either way.
Michael: on the dashboard.
you: not above... the entire point of the sticker is to stick it right next to the VIN so that there is no way the tow truck driver could miss it
you: I understand you could
you: but your description
you: makes it sound like it mounts on the windshield
you: above the vin
Michael: Yes so above, below, next, whichever.
you: so
Michael: to the left or to the right.
you: i tried to mount it on the windshield
you: above the vin
you: and it didn't work
Michael: On the outside?
you: yes!
you: it is "weatherproof"
you: you don't need a "weatherproof" sticker if you can't mount it outside
you: all I'm saying is that maybe I got a faulty sticker...
Michael: One moment please
you: clearly something wasn't right with it as it didn't stick
Michael: Can I have the order number please.
you: order # (REMOVED)
Michael: One moment please.
Michael: This item sticks on the inside.
you: no it doesn't
you: lol
Michael: From the top.
you: it would read backwards then
you: i was going to try that
you: then realized it would be upside down
Michael: How would that be you would simply stick it from the top like a window cling sticker.
you: the sticker had a backing on it
you: and when you peal that off
you: there clearly was a bit of "sticky material"
Michael: What about on the front?
you: the front had a piece of paper covering it
you: but when i pealed that off, there was no sticky material
you: trust me, that was my first thought and thats what i first tried to do
you: but i pressed it agains the window and it just fell
... (EDIT: Bolded the funny parts... which is most of it)

ddawg1130
03-27-2009, 02:33 PM
Michael: I'm sorry for the delay. I'll be right with you.
you: that's ok
Michael: Is the sticker made on vinyl, like looks shiny?
you: yeah. I mean, it's transparent and feels like one of those "holliday window decorations" you mentioned earlier
Michael: Yes so if that is the case you will need to stick the item on the inside part through the top side.
Michael: Make sure that you have that side watered so it will stick.
Michael: Not on the outside. ----- (Didn't he just tell me "you do not stick it on the windshield of course"... lol)
Michael: Its just like those sports team window stickers that you see.
Michael: you stock it from the inside but you have to make sure that it has moisture on it so it can stick.
Michael: stick*
you: ok, I'd be glad to try that. But this sticker is pretty much destroyed
you: I can garuntee you that it isn't going to stick to anything now
Michael: Well you don't put windex on the item like that, usually just water or your saliva.
you: i washed the window with windex, I didn't put windex on the sticker...
Michael: like a suction cup.
you: i understand... but you have to understand that what you are describing is something very different from what the description is on your product page
you: A) why say it's weatherproof if you can't stick it outside
you: B) why call it a sticker if it doesn't "stick"
you: sticker implies it has sticky material that sticks...
Michael: The item does stick, its a window cling sticker.
you: c) It did have some sticky material on the backside
Michael: water proof meaning it is shiny and you need to water it down so it sticks.
you: look.. what I'm saying is that the product doesn't come with any directions and doesn't work
Michael: Just like the sports team stickers you see on cars that are on peoples cars.
you: I think it would only be fair for you to send me another one...
you: it doesn't say "water proof" it says "weatherproof"
you: those are completely different things
Michael: I will be right with you.
you: thank you
Michael: We will send you a brand new stickers, This time we will send you one that sticks on the back part.
you: thank you. I apreciate the support
you: and help
Michael: So you can stick the item on the dashboard inside next to the vin#, to the top, left or right.
you: do you need any information from me?
Michael: No that's ok we have your order information.
you: thank you then
you: bye
Michael: Your welcome.
Michael: Have a great day.

ddawg1130
03-27-2009, 02:42 PM
And Scooter... I know you have one. where'd you put it?

Iconzx6r
03-27-2009, 02:46 PM
One of those weatherproof stickers that's indoor use only and not sticky...

boostin20
03-27-2009, 03:03 PM
:-D I'm not sure who to feel bad for

GoKimiGo!
03-27-2009, 03:34 PM
http://insultants.files.wordpress.com/2008/04/epic-fail2.jpg

Scooter
03-27-2009, 03:48 PM
And Scooter... I know you have one. where'd you put it?

Mine had some glue on the backside and I placed it under the vin # on the ... Wait I'll take a picture...

It's under the windshield... first pic is from outside and second is from inside. If it says it's Any-Thing proof then it obviously isn't. By placing it where I did there is no way anyone can say "I didn't see it" and have it stand up in court.

Kooldino
03-27-2009, 03:54 PM
I've had to deal with some customers in my day...

Scooter
03-27-2009, 03:58 PM
I've had to deal with some customers in my day...

And now you have a forum full of smart-asses...

ddawg1130
03-27-2009, 04:00 PM
Mine had some glue on the backside and I placed it under the vin # on the ... Wait I'll take a picture...

It's under the windshield... first pic is from outside and second is from inside. If it says it's Any-Thing proof then it obviously isn't. By placing it where I did there is no way anyone can say "I didn't see it" and have it stand up in court.

see... now this makes SOO much more sense. I'm not near my X, but if anyone is and can snap a photo real quick of where the vin # is and post it would go a long way to helping explain my situation.

The vin on the X is visable through a small "slit" in the black part on the bottom of the windshield. You can't put the sticker on the dash next to the VIN # as it won't be visable through this black part of the windshield.

ddawg1130
03-27-2009, 04:03 PM
alright. I contacted them again to clear it up:

Your personal shopping assistant will be with you in less than 1 minute. You are number 1 in the queue. Your wait time will be approximately 0 minute(s) and 30 seconds. Thank you for waiting.
https://server.iad.liveperson.net/hcp/chatinfo/chatinfo.gifI'm 'Monica' your personal shopping assistant. I'm here to answer ANY questions or concerns you may have today.
Monica: How may I help you today?
you: is Michael there?
Monica: May I ask who I am speaking with?
you: I spoke to him about 30min ago about a problem with a sticker I had purchased through you guys
https://server.iad.liveperson.net/hcp/chatinfo/chatinfo.gifPlease wait while I transfer the you to 'Michael'.
https://server.iad.liveperson.net/hcp/chatinfo/chatinfo.gifI'm 'Michael' your personal shopping assistant. I'm here to answer ANY questions or concerns you may have today.
Michael: Hello I am here.
you: I have an evo 10
you: i was looking and on the 8/9s the vin # is on the dash and visable through the windshield
Michael: Yes
Michael: It is inside.
you: on the 10 there is just a "slit" in the black part on the bottom of the windshield
you: so i think that was our confusion
you: cause i can't stick on the dash next to the vin cause it wouldn't be visable
Michael: Oh I see.
Michael: Can you stick it anywhere else on the dash close to the vin#?
you: anyway. only reason i'm saying this is so maybe you guys might want to mark on the product page a note about this
you: I'm going to try that. When i get it I'll try to figure the best place to stick it and I'll take some pics
Michael: Ok great, inside is best.
Michael: We will send the new one out for you by today.
you: I apreciate the help. sorry about the confusion
Michael: That's fine, no problem at all.
you: do you work next week? I'll send you a pic
you: maybe you can show it on your site then for people with anevo X
Michael: Yes you can email us the picture to phones@lancershop.com
you: ok
you: thanks. sorry about the confusion
Michael: That's ok.
Michael: No problem.

Scooter
03-27-2009, 04:06 PM
OK here is the VIN area on the X. Iwould place the sticker just above the black area. Being yellow it is still highly visible and being under the glass means you don't have to worry about it being weather, water or idiot proof. (Now I need to get another one for my X.)

see... now this makes SOO much more sense. I'm not near my X, but if anyone is and can snap a photo real quick of where the vin # is and post it would go a long way to helping explain my situation.

The vin on the X is visable through a small "slit" in the black part on the bottom of the windshield. You can't put the sticker on the dash next to the VIN # as it won't be visable through this black part of the windshield.

Scooter
03-27-2009, 04:10 PM
alright. I contacted them again to clear it up:

...When i get it I'll try to figure the best place to stick it....

ddawg... Damn man! Relax. this is a public forum :D (I am such an ass sometimes)

ddawg1130
03-27-2009, 04:11 PM
OK here is the VIN area on the X. Iwould place the sticker just above the black area. Being yellow it is still highly visible and being under the glass means you don't have to worry about it being weather, water or idiot proof. (Now I need to get another one for my X.)

yeah, I think I might just try and tape it? to the inside of the windshield right above the black part.

unless anyone knows any better way? figure just use electrical tape since it's black and shouldn't look to horrible. I don't want to put it on the dash though as it really is quite an angle and I don't want them to claim "oh didn't see it" which they could i guess if it's not right next to the vin.

But anyway, when I had found the sticky material on the back I figured it must be designed to mount on the outside, so i tried to stick it right under the slit for the vin #. but, as you all already know, that didn't work lol.

who knows, maybe I'll do that anyway and just tape it down with some clear packing tape or something. not too bad an idea.

ddawg1130
03-27-2009, 04:34 PM
ddawg... Damn man! Relax. this is a public forum :D (I am such an ass sometimes)


ROFL... lol

shikkaka
03-27-2009, 05:14 PM
3m adhesive spray on the back and placed on the exterior of the windshield under/above the slit should work, it's "weatherproof" after all right? :D

ddawg1130
03-27-2009, 05:40 PM
3m adhesive spray on the back and placed on the exterior of the windshield under/above the slit should work, it's "weatherproof" after all right? :D


thanks! I was trying to figure out what would be the best product. I'll try and swing by the hardware store and pic some up. Thats exactly what i was looking for.