TriStateEvo
04-07-2008, 04:19 AM
FROM: Subaru of America, Inc.
DEPARTMENT: Service Department
DATE: 04/04/2008
--------------------------------------------------------------------------------
APRIL 4, 2008
IMMEDIATE STOP SALE ORDER
ALL SUBARU DEALERS
We regret to inform you that we must place an immediate stop sale order on all of the 2008/2009 Subaru Impreza and Forester vehicles equipped with a 2.5L Turbo Engine produced with the beginning chassis number and later as shown below.
Model Starting Chassis Number Production Date
Forester 701045 2008/01/08
Impreza 523363 (SEDAN)/825183 (HATCH)2008/01/08
The reason for this immediate Quality Assurance action is that there have been several reports of “Engine Knocking Noise” from other markets on vehicles produced after the production dates listed.
Initial investigation confirms an internal wear issue on the failed units.
In the interest of preventing any possibility of failures for our customers, we have chosen to isolate any potentially affected vehicles by ceasing sales of the potentially affected units until the root cause and correction can be identified.
All the other displacement engines and the 2.5L Natural Aspirated Engine are excluded from this action.
Your region/distributor will be contacting you with a detailed list of affected vehicles assigned to your dealership. However, dealer trades cannot be tracked so please be aware of the affected VIN range.
If you have a vehicle in inventory that falls into the affected vehicle range, please ensure that your sales and service staff are immediately notified that the unit is un-saleable until further notice from SOA or your region/distributor.
If any of those vehicles has an unusual engine noise, please notify the SOA Technical Helpline immediately with all of the details and submit an E-QMR.
Should a customer bring an affected vehicle into your service department for an unusual engine noise, please immediately arrange that they are given the use of a clean SSLP vehicle and notify the Technical Helpline and submit an E-QMR.
You will be contacted shortly thereafter on how to proceed.
We are still investigating whether any of the SIA produced Legacy Outback turbo vehicles are affected. If any action is needed on the SIA vehicles, you will be notified early next week.
DEPARTMENT: Service Department
DATE: 04/04/2008
--------------------------------------------------------------------------------
APRIL 4, 2008
IMMEDIATE STOP SALE ORDER
ALL SUBARU DEALERS
We regret to inform you that we must place an immediate stop sale order on all of the 2008/2009 Subaru Impreza and Forester vehicles equipped with a 2.5L Turbo Engine produced with the beginning chassis number and later as shown below.
Model Starting Chassis Number Production Date
Forester 701045 2008/01/08
Impreza 523363 (SEDAN)/825183 (HATCH)2008/01/08
The reason for this immediate Quality Assurance action is that there have been several reports of “Engine Knocking Noise” from other markets on vehicles produced after the production dates listed.
Initial investigation confirms an internal wear issue on the failed units.
In the interest of preventing any possibility of failures for our customers, we have chosen to isolate any potentially affected vehicles by ceasing sales of the potentially affected units until the root cause and correction can be identified.
All the other displacement engines and the 2.5L Natural Aspirated Engine are excluded from this action.
Your region/distributor will be contacting you with a detailed list of affected vehicles assigned to your dealership. However, dealer trades cannot be tracked so please be aware of the affected VIN range.
If you have a vehicle in inventory that falls into the affected vehicle range, please ensure that your sales and service staff are immediately notified that the unit is un-saleable until further notice from SOA or your region/distributor.
If any of those vehicles has an unusual engine noise, please notify the SOA Technical Helpline immediately with all of the details and submit an E-QMR.
Should a customer bring an affected vehicle into your service department for an unusual engine noise, please immediately arrange that they are given the use of a clean SSLP vehicle and notify the Technical Helpline and submit an E-QMR.
You will be contacted shortly thereafter on how to proceed.
We are still investigating whether any of the SIA produced Legacy Outback turbo vehicles are affected. If any action is needed on the SIA vehicles, you will be notified early next week.