Let me give everyone the facts with no BS why South Coast Mitsubishi are THIEFS. I am a business owner for over 7 years a college graduate and a very level headed and logical person. I am prefacing this because I don’t want people to think that I am sales rep at a local Subaru dealer trying to knock another dealer . I took the time to write this entire entry after the summation of the event and this was not written with emotion but PURE FACTS. The reason that I wrote this is that South Coast Mitsubishi has very unethical business practices and I want to warn other members on the forums. If you don’t want to take the time to read the entire entry the bottom line is that South Coast Mitsubishi sold me a brand new Evo X, which I love. I was informed that for $175 I could have iPod integration into the navigation unit on the SSS package. I paid the $175 and all they did was hardwire the already existing AUX input into the glove box and thought that was sufficient. When I picked up my car I told them that this was not what they sold me and Rigo the service manager told me to come back in and he would fix it. I brought the car back and then Rigo just installed a video input, which was still not what I paid for so I asked for a refund. Rigo said he would only refund me the cost of the cables but not the labor. I escalated to Chuck the CFO of Mitsubishi Superstores and he basically said that if he sends me the check that I am blackballed from the dealership and can never come back to get work done. I submitted a fraudulent charge with my credit card company and got my money back so needless to say will never return to South Coast Mitsubishi or any of the Mitsubishi Super Stores. I would caution everyone on the forum to stay away from these guys, as it seems like they are in desperate times if they are trying to steal money from customers. Read on if you want all of the details.

Date of Purchase on vehicle-. Went to South Coast Mitsubishi and Purchased 2008 Mitsubishi Lancer Evo X with SSS Package. Sam the person that sold the car informed me as part of the sale that they would be able to install the ipod integration into the vehicle and that I could set an appointment up with the service department to have the part installed. Purchased vehicle as well as Injen intake, Greddy full cat back exhaust with a due bill and paid for the ipod integration on August 6th.

Aug 6th-Went to South Coast Mitsubishi to have the Ipod integration installed. Spoke to Chris (service rep) and explained to him that I just purchased the vehicle and Sam told me that I can install the iPod integration. Chris Confirmed and took my car into the que.
To preface this the vehicle comes standard with an AUX input. I can go to any electronics store and purchase a cable for about $5, which plugs into the headset of the ipod and will play the audio but has no integration into the headunit. I knew this before I set up the appointment. I clarified with Chris that I was paying $175 for the actual integration into the factory head unit. At the time of dropping of the vehicle both Chris and Rigo the shop manager were in on the conversation. They both confirmed that they would be able to integrate the ipod into the head unit. They took the car and I paid $175 for the parts and installation. They said it would be two hours and my car would be ready
I pick up the vehicle six hours later and get in the car and plug in my ipod into the glove box. I wait…..I wait….I wait. Come to find out that the experts at South Coast Mitsubishi spent 6 hours and all they did was hard wire the AUX function that is already standard on the vehicle and put it into the glove box with a wire that plugs into the head jack. I was amazed at how ridiculous the situation was. Specifically because I spoke to Rigo specifically what I wanted. Oh and to recap I was very specific with him and the service rep when I dropped of the car. I was even more impressed by the lack of logical sense that these people have…why would I want to have the ipod in the glove box if there wasn’t functionality on the nav unit? As if I am going to want to take my iPod out every time I need to change a song or play/pause the music etc.
So I get out of the car and speak to Rigo and ask why he didn’t install what I asked him to install and his reply was that he could go to Radioshack and see if there was a solution. My response was “ Why wasn’t this thought of before I left my car with you for six hours, you took apart my entire dash…you’re telling me this now.” Rigo tells me that I can come back next week and they will have the part to make it function correctly. I didn’t ask for a refund because it sounded like they were going to make good on the situation. I leave frustrated that I have to come back because these people couldn’t get this taken care of the first time

August 15th: Today was the day for the return appointment to get the problem fixed as well as install the Injen intake and Greddy exhaust. I made my appointment for 8am and was told that everything would be done by 1:00 pm. I drop off the car and there is a new service rep. I explain the situation to him regarding the problem with the iPod integration and he assures me that it will be taken care of. I also tell him that I have a CEL and that it is revving high and low. He takes the vehicle and I speak to Rigo again regarding the iPod and he says that he now has the part to make it work. He tells me that the part is an additional $50, which I pay because I wanted the problem fixed.
The service rep indicated that it would be finished by noon. One ’oclock comes around and I call the service department. They say that they haven’t even brought the car in and that it should be done by 6:00pm. Based on my last visit I should have anticipated this. So I pick up the vehicle at 6:00 pm and to my utter amazement they didn’t fix the ipod problem. Now what they did was add a video input (red, white, yellow. I ask Rigo what the problem is and he says,”We found out that we can’t do it, so I installed this.” I was baffled at this point. At what point do service managers just start installing “stuff” this guy Rigo is the service manager of what I was told is the top evo dealer and service department in the country and this is the guy’s response. I tell him thanks for trying but this isn’t what I paid for and I want to get a refund. He says he will check into it and get back to me.
At this point I was very frustrated at how much time this had consumed. I also was at the South Coast’s mercy, if I started any problems then it would be all awkward if I ever had to come back and get warranty work done so I had to be super nice through the whole matter while I was extremely frustrated.
So about a week goes by and I was out of town on some business so I gave Rigo more than enough time to get the matter resolved and refund me. I call him (of course it would be too much to ask for them to contact me to resolve the matter) and ask what the status is on my refund. He tells me that they can refund the cost for the cables but not for the labor. So right here they have admitted their error but they wanted me to pay the labor for their mistake. I indicate to him that there is no way that I will be paying the labor when they made the mistake. I indicate to him that I will get my money back because they made the mistake and that I will be refunding the amount back to my credit card. Rigo then tells me that I won’t be welcome at the dealership. So basically if I tried to get my money back that they are trying to steal from me I would be blackballed from the dealership. So I ask Rigo to explain this to me and he said it all with a straight face,” If you refund the card you will be blackballed and won’t be welcome at any of our dealerships.” I was livid at this point, who do they think they are that they can steal my money and basically screw me out of my warranty since they own almost every Mitsubishi dealership in southern California. I ask who is over him to get the matter resolved. I get the information of Chuck who is the CFO of all of the Mitsubishi Super Stores.
I contact Chuck and explain the whole situation to him expecting that at his position he would recognize the potential for customer service and taking into account that I just spent over $37,000 with their dealership. After explaining the situation to Chuck he informs me that he will look into the situation and get it taken care of.
I wait about a week and don’t hear from Chuck so I try to call him for three days and have no luck and he never returned my calls. At this point I had zero interest in taking my car to a dealership that would put me through this much of a hassle when they clearly made a mistake. What would be next, I take it in for an oil change and have to buy a “new motor” that they installed and charge me for it. So with no intention on ever returning to the dealership I contact Mitsubishi Corporate Headquarters expecting to get the matter resolved immediately with them.

I made contact with Mitsubishi corporate and speak to someone in the customer service department. I explain the entire situation to them and the representative tells me that I will have a person assigned to my case. A few hours later Lupe calls me and explains that she has reviewed my case and that Mitsubishi has no control over their dealers and that I will need to resolve the matter with chuck the CFO. That was the extent of the support that I received from Mitsubishi Corporate all two sentences of it.
After receiving no support from Mitsubishi I tried to contact Chuck again. I finally was able to speak to him and he told me that he would look into the matter again and get back to me the next day. He actually calls me back the next day and starts the conversation like this,” I have a check for $143 made out to you and I just need to get your mailing address.”…Pause…” and if you decide to take the check you will not be welcome at any of our dealerships for service or warranty,” At this point I am so taken back at the fact that the CFO of the company actually just said that. I ask Chuck how he can possibly justify that as a valid ethical business solution and he tells me that it is there policy. I reply back.” It is your policy to make your customers pay for your mistakes?” He then tells me that they have already paid a lot of money to TRY to fix the situation. My comment back was,” Well I am not paying for you to try to do something for my car I am paying you to do what I am paying for.” The conversation continues for about twenty minutes. I was honestly just trying to find out how they felt they were justified in coming to this decision. I even reiterated to him that I spent $37,000 at their dealership and I was amazed that they were honestly going through this much of a hassle when the bottom line is still the fact that they never installed what they said they would and what I paid them for.
So we stop the bantering back and forth and I ask him straight up,” So basically I take the money that is rightfully mine and if I do I am never welcome at your dealership again?” He says that is correct. I tell him that he is in a great position because I am at their mercy. With only one other Mitsubishi Dealership in my area my choices are very limited. He then tells me that he will call me back the next day to find out my decision and leaves me with the ultimatum.
10.2.08-Two weeks have gone by and not to my surprise no one has contacted me. I spoke to Lupe at Mitsubishi Corporate and she indicates that Rigo called and said that the entire balance had been refunded. That was interesting information because I just faxed out some information to my credit card company that they need because South Coast is trying to fight the fraudulent charge and I have not received a dime from them. So now they are lying to Mitsubishi Corporate as well as to me.
So these are the facts. I have no need to knock South Coast Mitsubishi. The total sum that I originally wanted refunded was about $225. This in no way is about the money. It is a matter of principle for me. All of the people that I worked with at South Coast Mitsubishi are horrible customer service representatives; they lied to me and tried to steal my money. I bought a brand new car from them and now they are not honoring the warranty that they sold with the vehicle because they have blackballed me from their dealership. They left me with the ultimatum that if I did accept my money back that I am not welcome and they still haven’t given me my money back I had to take it back. I am still amazed at the entire situation and how easy it would have been for them to fix the situation and had a happy customer but instead they wanted to steal my money and thought that they would actually get away with it. Again I enter this information on the forums to warn other people against the unethical business practices of South Coast Mitsubishi which is owned by Mitsubishi Super Stores.

shouldnt you have gone to talk to the cfo in person and recorded the conversation and reported back to mitsubishi motors? i know they said that they have no control over their dealers, but if the dealership is giving the company as a whole a bad name, they will step in to save face. also, they cannot refuse/void warranty from the manufacturer of the car. they do not have the right. that is mitsubishi motors warranty, not SC Mitsu's.

i understand your concern. to my knowledge, there is no way to actually make the stock headunit have direct control of your ipod. i work at circuit city and i deal with this type of thing a lot. unless the headunit itself is built to be able to have direct ipod control, then it cannot be done. as stated u can use aux audio jacks on the car from stock, or use an aux jack on an aftermarket head unit to use ur ipod, but not have direct control out of your head unit, unless said aftermarket unit has direct ipod control. now, some new cars have the direct ipod control option. at this time for your stock radio, it does not to my knowledge.

the dealership most likely mistook you as you wanting an ipod cable connected in behind your dash so that you did not need a cable out in your car and reduce clutter, but rather hidden behind the dash. the running of said cable is generally run to the glove box, or a hole is drilled in the top of the cubby below the radio for the cable. they most likely mis understood that you would like to control your ipod from the cars radio controls instead of your ipod.

however, i do not agree with them installing parts that you did not approve of, nor their poor attempts to contact you about the situation.

note: i am in no way trashing SC Mitsu, nor the OP of this post. i am simply stating my opinion based on stated facts. i have no affiliation with either.

This should be posted in the merchant feedback section of the forum if it is indeed one our forum merchants.

I agree with Foofighting.

I'm sorry you had a bad experience. I hope the merchant is able to reply about this.
However I'm not sure about the poll you are running, I would remove it if I were you and let the facts speak for themselves.

thanks for the info. I was actually extra clear when i brought it in, because I knew going into it that I could just plug into AUX

well honestly I didn't read the entire story, just the first paragraph without the details. I have not seen any other complaints against SouthCoast this entire year, but I have seen several happy customers. In my way of thinking, you took things way too far. It almost gives the idea that you are the type of person that gives businesses a tough time when you aren't pleased. To the piont that you had to take the time to let everyone here know about how unsatisfied you are. Sorry if I sound harsh. Good luck to ya! :thumbup:

i can appreciate your comment, but let me assure that seriously this was dragged on over about a month and a half. I am a very logical and level headed person, I own my own business and hate people that bitch. I am only putting this up because it is how they handled the situation that lead to the current circumstances

I also agree w/FooFighting & on2it. I am very happy w/my purchase w/them. They were very prompt in installing the interior sport accessory kit. They even sent a guy from their parts department to pick the shift knob & e-brake up, as well as some mud flaps. They were not in stock & went out of their way to help me, instead of dismissing me. They treated me well. I'm sorry that you had to deal w/ what sounds like a very frustrating situation. I would suggest to remove words such as "steal" & "thieves" from your posts because to me, they hurt more than help what you are trying to say. They are very brash comments, IMO.

Moved to merchant feedback as this is where this thread belongs.

There is no way to integrate the iPod into the default NAV unit. The correct term here is iPod control though, not sound. Since, as stated, you can get sound simply from the RCA jacks. I agree, this was very poorly handled by SC, and they should, imho, be working towards an amicable solution.

If you do want to look into getting great iPod control, I recommend the Harmony iDrive stuff. It works great with the iPod for me.

Wow this sucks, I usually have good experiences with scm.

That sucks man, it really does. That definitely sounds like the typical Dealership, imo. One hand has no idea what the other is doing. The service manager agrees to something he can't deliver on, and when he doesn't, management does everything in their power to save a dollar. Flat out telling someone they wont be welcome at a Dealership is a pretty shady thing to say, and especially over a small amount.

I'm pretty amazed that vendors and dealerships alike tend to take the time and effort to save a hundred bucks in a gray area situation like this. It is much easier, and beneficial in the long run to exceed expectations and turn a negative situation into a positive situation. How easy would it have been to just refund their money, even if they took the labor hit ? Very easy, because they'd have a satisfied customer who will come back for oil changes, installs, and service. They would easily make their money back and much more. But instead, they chose to be defiant and stand their ground, even though they were wrong, and lost out on potential money from the customer and anyone within the customers earshot who agrees with his situation. To me, that is just poor business practices.

I'll judge my answer this saturday... bought the EVO 2 weeks ago at almost 10pm.. So they didn't give me a full tank of gas, nor washed my car properly. So 2 guys there said they'd fill my tank up and a complete wash the next time I come back. Along with free labors for installing the mud flaps. So I'll see if they keep their words

This is ridiculous. They did exactly what you asked them too. If you want to complain with anyone it should be with MMNA not with South Coast. If you read through the accessory options one of them is called by mitsubishi the Ipod integration. If you actually did research or asked you would learn that it is simply and AUX input cable. The fact that you didn't know what you were buying when you bought it is your fault.

Sorry, but that informations is pretty easilly available. the MMNA site doesn't work at my office for some reason or I'd link you directly to the part. but here:
http://forums.evolutionm.net/showthread.php?t=345936
Even more info.

Although as far as taking another $50 for the video input is a bit crazy and they should refund you that.

^^^ the way he explained it, he told them what he wanted and they said they could do it. how is that his fault? why would he research that? if they say they can do something that they can't it means they don't know their own product, or they just flat out lied. either one shows bad business.

with my experience with south coast mitsubishi I tend to agree with the poster. I feel south coast takes the attitude that they are in charge and control what is going on. that the customer has to come to them because the prices are so low. and because their prices are so low they can get you on the other stuff. I also did not get a full tank of gas. or a proper car wash. it was middle of the day. they also promised to send me some parts that i have never seen. an ipod adaptor cable and a drop in intake were part of the deal i negotiated when i purchased the car. that was in june. ive not seen them. i wrote it off because i really dont want the hassle of dealing with them again.

This is ridiculous. They did exactly what you asked them too. If you want to complain with anyone it should be with MMNA not with South Coast. If you read through the accessory options one of them is called by mitsubishi the Ipod integration. If you actually did research or asked you would learn that it is simply and AUX input cable. The fact that you didn't know what you were buying when you bought it is your fault.

Sorry, but that informations is pretty easilly available. the MMNA site doesn't work at my office for some reason or I'd link you directly to the part. but here:
http://forums.evolutionm.net/showthread.php?t=345936
Even more info.

Although as far as taking another $50 for the video input is a bit crazy and they should refund you that.

Negative, that option is called "MP3/ iPod Cable" which is $55. If I didn't know better and were paying $175 and asked for iPod integration I would expect something a bit special, wouldn't you? The service department however should know better. When asked about said integration the response should be, "Sorry what you want is not possible, but we have this $55 low tech alternative" instead of "Oh sure that will be $175"

http://mitsubishicars.com/MMNA/jsp/build.do?modelId=100021&loc=en-us

Now, as with all these he said she said stories we don't know exactley what happened and what was said. Sorry OP, you may be describing everything 100% the way it happened but we don't know that unfortunately.

Does this sound like something a dealership would do? Yes, I have seen much worse in fact. We probably all have.

I was happy with my purchase and service with South Coast Mitsu except for one thing when I picked up the car in NJ. I have never told anyone what happened and I don't plan to.

I do feel however that pictures of said installation should be provided as well as any work order info that the OP may have. If that checks out with the story a South Coast Rep. should clarify this situation.

sorry to here about your bad experience with south coast mitsu fusionofideas. i never had any problems with them.
usually if you have problem and complain to corporate they correct the problem right away. but i guess mitsubishi is different. example with MAYBACH i had a customer before and he wanted 3 phones integrated in the sound system, originally the car have 2. one in the front 1 in the back but he wanted 1 for his driver 1 for him and 1 for his wife. the dealer told him he cant have 3 phones because its very complicated. so he got mad because he paid 400k and he cant have what he wants. so he called mercedes benz usa and MBUSA called germany and told them that we have a very unhappy customer. one month lated german engineer came here to USA and talked to me abouth the plan and showed me all the wiring diagrams. then we took the customers MAYBACH 62 and took out most of the interior then we re wired the car for extra telecommunications platform and installed the extra phone system he wanted. took us 6 days to finish but its worth it because i got paid 100 hours. the best part is customer is very happy.
sorry for the off topic.

sorry to here about your bad experience with south coast mitsu fusionofideas. i never had any problems with them.
usually if you have problem and complain to corporate they correct the problem right away. but i guess mitsubishi is different. example with MAYBACH i had a customer before and he wanted 3 phones integrated in the sound system, originally the car have 2. one in the front 1 in the back but he wanted 1 for his driver 1 for him and 1 for his wife. the dealer told him he cant have 3 phones because its very complicated. so he got mad because he paid 400k and he cant have what he wants. so he called mercedes benz usa and MBUSA called germany and told them that we have a very unhappy customer. one month lated german engineer came here to USA and talked to me abouth the plan and showed me all the wiring diagrams. then we took the customers MAYBACH 62 and took out most of the interior then we re wired the car for extra telecommunications platform and installed the extra phone system he wanted. took us 6 days to finish but its worth it because i got paid 100 hours. the best part is customer is very happy.
sorry for the off topic.
no i think that is totally on topic. you should get what you pay for. if you drop 400,000 dollars you should get that special treatment. for 37,000 you should at least get a dealership that isn't going to bully or intimidated you with ultimatums.

Negative, that option is called "MP3/ iPod Cable" which is $55. If I didn't know better and were paying $175 and asked for iPod integration I would expect something a bit special, wouldn't you? The service department however should know better. When asked about said integration the response should be, "Sorry what you want is not possible, but we have this $55 low tech alternative" instead of "Oh sure that will be $175"

http://mitsubishicars.com/MMNA/jsp/build.do?modelId=100021&loc=en-us



My local dealer was ready to charge me like $200 for the installation of the mud-guards. So yes, the mudguards are $200 but it would have been over $400 if the dealer installed. so do i find it hard to believe that they would charge $175 ($55 for the part an $120 for labor)? No, that sounds about right.

And exactly, the cable is called an Ipod cable. Makes it sound like it adds nav control. If your gonna b*tch b*tch at mitsu for calling it that. Anyway, I'm not saying that what the dealer did is perfect but it doesn't sound like lying and ripping you off. It sounds like they knew that there was an "Ipod cable" and knew how much it cost to install and offered that to you and then installed it. The $50 extra for video input is the only thing I find strange and would expect them to refund you that.

@ fusion -

I'm running out the door, so I was not able to read your whole story. And if you have a valid complaint, that's fine. However, regardless of what happened, the poll you had posted was out of line, so I removed it. Please have more respect in the future.

Thanks,
-Dino

would a poll of would you buy from them again be allowed?

i never a big fan of them. they and huntington beach mitsu are same owner. i had bad experience with huntington beach dealer. that y i never when to them. i buy my car at anaheim mitshu. anaheim deales is small but they treat u ok. i first when to huntington beach dealer to purchase the evo back in March. they treat me like the evo x is too luxury that i cant buy it. i guess south coast mitshu and hb mitshu same owner. that y i have bad feelinga bout them. i have my gsr sss package back in march with the deal is equal to the deal that they on discount right now on GSR.
:amen:

So wat's your OTD?:p


i never a big fan of them. they and huntington beach mitsu are same owner. i had bad experience with huntington beach dealer. that y i never when to them. i buy my car at anaheim mitshu. anaheim deales is small but they treat u ok. i first when to huntington beach dealer to purchase the evo back in March. they treat me like the evo x is too luxury that i cant buy it. i guess south coast mitshu and hb mitshu same owner. that y i have bad feelinga bout them. i have my gsr sss package back in march with the deal is equal to the deal that they on discount right now on GSR.
:amen:

wat is otd?

Wow thats s**tty, sounds like the typical dealership trying to get every penny they can out of you. Thought they were better than that from what I read. Who knows.

I think the dealer may not have achieved the usual level of service that they have given to other members, but before a pass judgment or real comment I would still like to hear the dealers side of the story. (Hopefully they will make comment soon) No offense to the OP but its the usual story of 2 sides to one story.

i also would like to hear from SC mitsu.

and to ddawg, he specifically said in the OP that he asked them for integration, meaning control via navi, not a cable. the dealership should ahve said something like " well we cant let u control your ipod from the navi unit, however we can add a cable in behind the dash so that you dont have to have it out cluttering your interior"

:+1:I think the dealer may not have achieved the usual level of service that they have given to other members, but before a pass judgment or real comment I would still like to hear the dealers side of the story. (Hopefully they will make comment soon) No offense to the OP but its the usual story of 2 sides to one story.

OP, I can relate. Luckily for me, I figured out that their business practices leave something to be desired before I purchased anything from them and I'll just leave it at that.

Sorry to here about that. But it shouldn't be up to you to know the specifics of a product, it is up to the salesman to know there product. The typical consumer does not research everything they buy. It sounds like a typical dealer trying to get every penny they can from you. If they are one of the only dealers in the area they probably where giving you an ultimatum because they knew you would have limited places to take your car. Hopefully you get your money back and SC mitus performs some business ethics and basic salesman training.

would a poll of would you buy from them again be allowed?

Yea, if its a legitimate question with mature poll answers.

My local dealer was ready to charge me like $200 for the installation of the mud-guards. So yes, the mudguards are $200 but it would have been over $400 if the dealer installed. so do i find it hard to believe that they would charge $175 ($55 for the part an $120 for labor)? No, that sounds about right.

And exactly, the cable is called an Ipod cable. Makes it sound like it adds nav control. If your gonna b*tch b*tch at mitsu for calling it that. Anyway, I'm not saying that what the dealer did is perfect but it doesn't sound like lying and ripping you off. It sounds like they knew that there was an "Ipod cable" and knew how much it cost to install and offered that to you and then installed it. The $50 extra for video input is the only thing I find strange and would expect them to refund you that.

No, it makes it sound like it connects your MP3 player to your stereo. I was merely clarifying that it is not called an "iPod Integration" cable as you previously stated.

There is no need to be rude, I am not "b*tching" at anyone. You do not know me, some respect would be welcome.

I have taken no sides in this matter, would much rather see this resolved properly between the OP and the Merchant in a civilized way.

No, it makes it sound like it connects your MP3 player to your stereo. I was merely clarifying that it is not called an "iPod Integration" cable as you previously stated.

There is no need to be rude, I am not "b*tching" at anyone. You do not know me, some respect would be welcome.

I have taken no sides in this matter, would much rather see this resolved properly between the OP and the Merchant in a civilized way.

You miss interpreted my post. I wasn't saying you were b*tching.

And to alot of people calling a cable an "Ipod cable" makes it sound like it is a cable specifically for the Ipod, and the only cables that would be specific for the Ipod are cables that would connect to the digital/charging port on the IPOD. These connections, being digital, allow for Ipod integration and therefore it is not a very big leap to assume that calling something an "Ipod cable" means it adds some form of Ipod integration, even be it just charging the Ipod. Otherwise you would expect it to just be called an AUX input cable, a 3.5mini audio connector cable, an MP3 connector cable...

I also agree w/FooFighting & on2it. I am very happy w/my purchase w/them. They were very prompt in installing the interior sport accessory kit. They even sent a guy from their parts department to pick the shift knob & e-brake up, as well as some mud flaps. They were not in stock & went out of their way to help me, instead of dismissing me. They treated me well. I'm sorry that you had to deal w/ what sounds like a very frustrating situation. I would suggest to remove words such as "steal" & "thieves" from your posts because to me, they hurt more than help what you are trying to say. They are very brash comments, IMO.

I purchased from them as well and things went pretty smooth... I did have a few hick-ups though. Do you remember back when the MR was about to come out? Sam had misquoted alllllot of us on here, so I ended up paying about 2-3grand more to south coast than the original quote.
And second, I purchased mud flaps with my car from southcoast and 2 weeks later when my car arrived, to my surprise... NO MUDFLAPS! I called them and they didn't just forget to install them on my car, they forgot I purchased them in the first place. After being tossed back and forth on the phone for a bit, they shipped me out a set and I had to install them myself.

Other than that, the car has worked greatttt. Sam was very helpful in making the purchase and getting what I wanted. A few problems along the way, but the end result was well worth it.

Srry to hear about the confusion on the 'integration",
getting your money back on premise is admirable but also silly too,try beleiving in karma and just let it slide.
Yu stated earlier that $200 isn't the end of your bank account

Investing time into petty little things like this seems so silly

mits is known for terrible service
try an infiniti or lexus for best in class service

I purchased a new car for the girlfriend and bought the Infiniti over the Nissan just based on service. They give loaner cars for oil changes and will pick up and deliver your car for minor maintenance work too.
Good service is given at these dealers for the owners of new $80k cars and owners of a 15 yr old $5k car


I am sure on the GTR boards there are pissy customers there going on and on about paying a $100k for a car and receiving crappy service.

Lol SCM didnt give me a full tank either :( More like less than 1/4.... Saw them filling the car up but I guess they only put in a little. The manager prolly tells them to put a little bit of gas in the car and if the customer doesnt notice then they get off scott free.

Your experience with SCM is unfortunate. I had no issues with them, everything went pretty damn smooth, although I haven't gone and tried to purchase any accessories through them, or have anything installed by them either. They did send me off the lot with the fuel light flashing, but on the flipside, gave me a voucher for like 30 bucks in gas at the shell station down the road, so I personally have no complaints. Sorry to hear bout your less than desirable experience.

Your experience with SCM is unfortunate. I had no issues with them, everything went pretty damn smooth, although I haven't gone and tried to purchase any accessories through them, or have anything installed by them either. They did send me off the lot with the fuel light flashing, but on the flipside, gave me a voucher for like 30 bucks in gas at the shell station down the road, so I personally have no complaints. Sorry to hear bout your less than desirable experience.

really? 30 dollars? thats almost half a tank. these guys are cutting corners and it shows

really? 30 dollars? thats almost half a tank. these guys are cutting corners and it shows


true, but when they sell you the car for thousands less then anywhere else then i don't think anybody minds paying $15 extra for gas when they drive off the lot. lol...

hell yes i mind. it leaves an impression when i get a full tank from a used car dealer when i spend 10k compared to 30k on a new car and dont get it. im not going back to a place i know that cuts corners

I have had my share of issues with SCM, and yes I was on fumes when I drove the car off the lot too. As a buyer you MUST be very diligent and informed before slapping down cash. I got a good deal on the X but as far as being a satisfied customer, I am not.

I had some issues with South Coast Mitsubishi. Yes they have low prices but have very high pressure sales tactics, lack customer service and it was the worst new car purchasing experience I've ever had.

I purchased an GSR SSS Navi from them. They did not have a car with navi so they'd install one for me. Later, I found out that the unit is used from an Lancer or Outlander. It contained the home address of the previous owner, outdated maps and a lot of music albums stored on the hard drive. While it all works, I expected a new navigation unit in my new car. I have tried to contact them regarding this and have not gotten a response via e-mail or phone.

I have complained on other forums of this and have had posts deleted... probably because SCM is a sponsor of those sites.

ZK bummer about your nav.

Can you not just erase the few things and let life go on?

I am sure you got your car at a smoking price
Why let this bother you?


JF

Because paying top "new" dollar for a used piece of equipment is crap.

^:+1: That is majorly shady.

I had some issues with South Coast Mitsubishi. Yes they have low prices but have very high pressure sales tactics, lack customer service and it was the worst new car purchasing experience I've ever had.

I purchased an GSR SSS Navi from them. They did not have a car with navi so they'd install one for me. Later, I found out that the unit is used from an Lancer or Outlander. It contained the home address of the previous owner, outdated maps and a lot of music albums stored on the hard drive. While it all works, I expected a new navigation unit in my new car. I have tried to contact them regarding this and have not gotten a response via e-mail or phone.

I have complained on other forums of this and have had posts deleted... probably because SCM is a sponsor of those sites.

That's hella gay... sorry dude. I'd bitch about that till they give you a new one.

Later, I found out that the unit is used from an Lancer or Outlander. It contained the home address of the previous owner, outdated maps and a lot of music albums stored on the hard drive. While it all works, I expected a new navigation unit in my new car.

That is reprehensible.

As a Mitsubishi dealer, myself, I would rather lose the deal than try to pull a fast one like that.

You'll be able to erase the music and home address, but in the back screen, it will show the original VIN of the navigation unit if it was from another vehicle first.

ZK bummer about your nav.

Can you not just erase the few things and let life go on?

I am sure you got your car at a smoking price
Why let this bother you?


JF

It used to bother me quite a bit... now I've pretty much given up on it. I've learned my lesson. I do not plan to buy another car from them and will advise anyone going there to make sure you know what you're getting before you sign.

They sell a lot of Evos but they're definitely not beyond pulling a quick one when you're not looking. The flip side is they have tons of Evos in every combination you'd want for prices below what many dealers are willing to approach...

Here is pics of my navigation unit screens. Maps and Application versions are pre-Evo production.
http://www.rspec.org/images/navi1.jpg
http://www.rspec.org/images/navi2.jpg

I'm sorry you had a bad experience. I have dealt with SCM for many years (3 Evo's), and have only had great experiences with them. People make mistakes for sure. Understanding that, and not becoming irate when someone has unintentionally wronged you is the truly evolved path. Good luck.

My new MR with factory-installed NAV has the same map and data versions so you didn't loose anything there. Except that you paid for new and got "previously owned".

My new MR with factory-installed NAV has the same map and data versions so you didn't loose anything there. Except that you paid for new and got "previously owned".

Maps 2005-2? Most came with 2006-2.

Application version 20.68 is old... the current Mitsubishi Evo 10 has 30.94 and newer.

Maps 2005-2? Most came with 2006-2. Yep, mine came with 2006-2. Must be my eyes are too blurry (or the pic is).

i have a bad experience with them also lately. ordered the touch up pen last june 6 and up to now now havent receive it yet.on their website ,it says "processing".so tried to call them this morning(june23) and put me on hold for freakin 15 min ,just wanna know if why still in processing.then hang up on me.so called back again and they say it will be ship today.charges 9.95 for shipping for the item and still didnt receive it.it doesnt even say if its back order but its not.they have it on stock.how could you rely on them if you need more important parts from them for your evo?

Do your homework!

i have a bad experience with them also lately. ordered the touch up pen last june 6 and up to now now havent receive it yet.on their website ,it says "processing".so tried to call them this morning(june23) and put me on hold for freakin 15 min ,just wanna know if why still in processing.then hang up on me.so called back again and they say it will be ship today.charges 9.95 for shipping for the item and still didnt receive it.it doesnt even say if its back order but its not.they have it on stock.how could you rely on them if you need more important parts from them for your evo?

just an FYI, that touch up pen SUCKS BALLS. it's horrible.

Reminds me of when I took my radio in to get warrantied... They replaced it, but screwed up my dash prying the thing out. I told them i wanted a new one, they said no, we'll fix it. So they tried to fix it, now the dash is crumbling if you touch it, the gaps are uneven, its discolored (seen it a few times in the mornings, 75% of the time you can't see this, but 25% of the time it sticks out like a sore thumb). Finially got them to order me a new dash, now they want my car for 2 days for a 6 hour job. Hopefully they get someone qualified to install it, if anything is fucked up i'll be going through this again, wanting new parts.

im late on this one.. but whay do you expect? hes a car salesman.