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Discussion Starter #1 (Edited)
I took my 2015 EVO X *to get tuned at 5150 Racing on 9-20-19. My appointment was for 12pm (noon) After talking to Ian ( their sales guy ). I was going to purhcase there flex fuel kit ( which Jon didnt tell my *Iphone cannot download the app since its Android system Bluetooth software ) , WALBRO 450 fuel pump, Terpha V3 software and get a flex fuel tune. I arrived at 5150 racing at 12pm. No one at the shop. I *waited for about about 15-20 mins before Ian arrived. At that point he told me Jon was eating somewhere and offered us to go. Which i told him no and my appointment was at 12. So after waiting about an hour and a half. Jon arrives. He does not even greet me. Mind you i am the only customer there. I had to go up to him to start a conversation . Jon thought he had a flex fuel kit in stock which he did not or a fuel pump. So he took them out of a customers car to install on my car So i use a used flex fuel kit and i think a new Fuel pump they took that from another customer project. After the tuning was done. Jon did not drive my car at all on the street and told me go ahead and take it for a drive. I do not live in this area. I did 2 light pulls and headed back to my hotel where i took my family down to LA for a trip. I did not get to test the car till i got back home which is a 4 and a hlaf hour drive back north. Once i got back home i was able to do some real pulls and link gears together and found i had a huge fuel/ spark cut issues. Also my car is seeing 32PSI on the stock turbo. *i emailed Jon and Ian on 9-23-19. I heard back from Ian asking for data logs but never heard from Jon at all which is the tuner. *I asked a ton of questions and called the shop which i never got a call back from Jon. I got the logs done and emailed on 10-8-19. After all my questions i asked Jon finally replied to my emails "ill check out the logs" that was it. NOTHING else. He *never answered any on my questions. Jon emailed me back on 12-2-19 with an updated map. I flashed it to my car and the car still has the same issues as well now the car while driving is going lean and WOT AF are 13s. *I emailed jon again on 10-10-19. Jon did not write anything back to me at all or say another about the logs i sent him. He sent me a blank email with a new map. Still the same issue i had with cruising and linking gears hitting this huge spark cut. *emailed Jon again on 10-12-19. He replies on 10-19-19 stating there are issues with the V3 ROms and having this spark cut issues and we was going to send me a new ROM and questioned if my fuel pump that he sold me was bad. So this has been now 2 *MONTHS since my car left his shop and the issue was not solved at all. I contact my bank and disputed the charge Since i was trying to call and email Jon and it hard to get a hold of him ( see other reviews with the same issues i have ) *The bank asked me to contact Jon which i tried to do for him to make it right and he has yet to respond to me. I would never suggest anyone to go to his shop at all from the customer support Him or his employees offer paying customers. No i have a car that is not tuned correct and i have to pay again for a different tuner. I also did not mention i paid $400.00 cash and $650 on my debit card. i was going to eat the $400.00 cash but i feel he needs to refund me most of the tuning fees. *Take your car somewhere else and read the review before contacting this shop. Jon is not a man of his word and very disappointed *with his customer service for not trying to help me out when i asked so many questions to try to fix the issue before contacting my bank. Not sure if the bank will help at all. Even if i don't get my $650 back i guess my loss can be another customers gain to not take there car here for issues with this shop. Seeing all the other reviews On yelp on there customer service. *Sad Jon did not want to help at all.*
 

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Sorry for your experience but why would you use a tuner 4 hours from where you live?
 

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Very dissapointing. I'm not sure what happened to 5150, but sadly their customer service has seem to have declined immensely. Jon has to be one of the most gifted tuners out there. Perhaps he needs a vacation away from the industry to fall back in love with it again. I hope things change for the better for them.

:/
 

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Sorry for your experience but why would you use a tuner 4 hours from where you live?
Some people don't have a choice. 5150 had a very good reputation for a while. Maybe the OP thought it was better to drive than to choose a "lower level" tuner closer.

Either way, sucks it didn't work out.
 

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Yeah I thought about that after the post. I live in Dallas and there are many to choose from. Hope he gets everything sorted out.
 

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Yea it's brutal. The closest tuner around me is 2.5 hours, and I don't really know if I would trust them. So E-tuning might be the best bet.

Is the guy's name on here Chet that tunes alot of X's? Maybe the OP can look in to him too?
 

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Discussion Starter #9
Sorry for your experience but why would you use a tuner 4 hours from where you live?
that is the closed tuner from where i live since i live in the valley its either 3-4 hours north or 3-4 hours south to get an Evo dyno tuned. i should have read the yelp[ reviews on them. So my bad experience can save others.
 

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Discussion Starter #10
Some people don't have a choice. 5150 had a very good reputation for a while. Maybe the OP thought it was better to drive than to choose a "lower level" tuner closer.

Either way, sucks it didn't work out.
you are correct.. i didn't mind the drive due to what i thought was a good tuner and good customer service. When i had my built suby. my tuner was 2.5 hr away and i never had any tuning issues in my 7 years of going to the same tuner for different set ups.

it does suck.
 

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Discussion Starter #11
Very dissapointing. I'm not sure what happened to 5150, but sadly their customer service has seem to have declined immensely. Jon has to be one of the most gifted tuners out there. Perhaps he needs a vacation away from the industry to fall back in love with it again. I hope things change for the better for them.

:/
ya all he did was talk S. H.. I T on people he helped or who branched off to tune or do other things away from his shop. So it was very odd for him to say that stuff not knowing me at all and just disrespecting guys in the industry.
 

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Discussion Starter #12
Yeah I thought about that after the post. I live in Dallas and there are many to choose from. Hope he gets everything sorted out.
i emailed Jon and Ian twice last week and i have never heard back. Im sure they will not reply. Which is sad to see how they run their business.
 

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ya all he did was talk S. H.. I T on people he helped or who branched off to tune or do other things away from his shop. So it was very odd for him to say that stuff not knowing me at all and just disrespecting guys in the industry.
A lot of tuners talk shit about each other all the time. Yes its a little disturbing especially if you're a first time customer. Jons work has been stolen and I mean people took his tunes and did some minor tweaks to turn around and sell to other people and claim to be a tuner. More disturbing to witness them use his work and try to turn it against him. Claims of being better tuner than him while using his ROM's as a template.

5150 are a joke ever since they ran around claiming 680whp stock block/rods...

complete frauds.
The numbers are real tho. The customer service has become that of a joke.
 

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Discussion Starter #15
A lot of tuners talk shit about each other all the time. Yes its a little disturbing especially if you're a first time customer. Jons work has been stolen and I mean people took his tunes and did some minor tweaks to turn around and sell to other people and claim to be a tuner. More disturbing to witness them use his work and try to turn it against him. Claims of being better tuner than him while using his ROM's as a template.



The numbers are real tho. The customer service has become that of a joke.
agreed!!! i still have not heard back from Jon or Ian Since my last email asking for a partial refund. So ill chalk it up with my loss here. Ill be getting retuned and i will post my experience. No one should Ever think about going to 5150. Horrible in my Book and i will never speak highly of them again.
 

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Dzhere

I went to 5150 for a flex fuel tune. Car was good for maybe a week and then threw a system too lean code. Tried to contact him but had no reply whatsoever. Lucky you were able to get a single email from him.

Not at ad, but if you want really good customer service I recommend KT Motoring. They fixed my 5150 garbage tune and set me straight.
 

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Discussion Starter #17
I went to 5150 for a flex fuel tune. Car was good for maybe a week and then threw a system too lean code. Tried to contact him but had no reply whatsoever. Lucky you were able to get a single email from him.

Not at ad, but if you want really good customer service I recommend KT Motoring. They fixed my 5150 garbage tune and set me straight.
sorry to hear that as well. Glad you moved on just like myself. 5150 sucks!!!!:+1:
 

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For anyone who lacks a reputable tuner nearby, I can e-tune you:

 
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