[bornloser_182]

well i just thought i would share my experience with Cobb so that potential new buyers will know what they are getting into. basically no to very little customer support is what you get. i have had a question that i emailed them many times in the last 3 weeks as well as private messaged them on this forum and the cobb forums many times with absolutely no response. i even called in multiple times to only be told "it seams to be a bug that we will try to fix with a future update" after asking when that might be my answer was "we dont know". so maybe you can get more help from them if your a distributer but as a end user i guess you are not a top priorty. im not trying to put down the company im just giving my account of my experience with their customer service.



*edit copied from 6th post*

sorry i did post the problem up on this forum a while back but i did not mention it now because i didnt want a repost but since you asked heres the problem,

my live dash board and log always shows 32 for my load boost/fuel even when i do live trace on the low detonation fuel table it never comes out of the 30 column. then cobb told me i need to get a wideband to log correctly. i then told him i do have a wideband and logging A/F is not my problem. my problem is logging load boost/fuel because how else would you reference the fuel table if you cant log one of the axis's in the fuel table. so i dont believe that all AP log 32 on load boost/fuel like cobb told me.

 

[DRIV4K16]

you should explain the issue you are having and why you are trying to get a hold of them. Maybe someone on the forum can help you or maybe the issue has been brought up already.

 

[EdmBimmer]

you should explain the issue you are having and why you are trying to get a hold of them. Maybe someone on the forum can help you or maybe the issue has been brought up already.

This.

You're situation does suck especially since you've been trying your best to get an answer.

Post up what your problem is and maybe we can help!

 

[BakaUnchi]

i'd love to know what issue you are having...

 

[COBB Tuning]

Hi,

I am sorry about the service you are receiving. I checked our PM box about the issues you are having and can't seem to find any PMs. Can you email me at [email protected] about the issues so I can address them directly.

-Steve

 

[pt1889]

likewise

 

[bornloser_182]

sorry i did post the problem up on this forum a while back but i did not mention it now because i didnt want a repost but since you asked heres the problem,

my live dash board and log always shows 32 for my load boost/fuel even when i do live trace on the low detonation fuel table it never comes out of the 30 column. then cobb told me i need to get a wideband to log correctly. i then told him i do have a wideband and logging A/F is not my problem. my problem is logging load boost/fuel because how else would you reference the fuel table if you cant log one of the axis's in the fuel table. so i dont believe that all AP log 32 on load boost/fuel like cobb told me.

 

[Yxd68]

On a positive note, all my interactions with COBB (regarding an early AP for the X) were positive and timely.

 

[bornloser_182]

yeah maybe my experince is not the norm, i wish the service could have been different because at my old shop we used cobb for tuning GT-R's and the product is great when its working properly. we also never had problems with customer service as a shop, which needs me to believe that when you are aproaching them as a end user you are not a top priorty.

 

[chkmgnt59]

Well you've gotten two cobb employees to ask you to reach out to them in this thread, so there you go.
Hope you get it worked out

 

[bornloser_182]

yes indeed, i just had to make my issue public. again i dont want to put down the product it is a great product, its just my one experince with their customer service as an end user.

 

[hollywood_X]

Well you've gotten two cobb employees to ask you to reach out to them in this thread, so there you go.
Hope you get it worked out

Yeah 2 within an hour of posting and no one even knows what the issue is yet

 

[bornloser_182]

please read thru the thread, the issue is explained in the 6th post

Yeah 2 within an hour of posting and no one even knows what the issue is yet

 

[bornloser_182]

edited the 1st post to contain the 6th post

 

[BakaUnchi]

yea you need to update to the Beta software to fix that for now

 

[hollywood_X]

sorry i did post the problem up on this forum a while back but i did not mention it now because i didnt want a repost but since you asked heres the problem,

my live dash board and log always shows 32 for my load boost/fuel even when i do live trace on the low detonation fuel table it never comes out of the 30 column. then cobb told me i need to get a wideband to log correctly. i then told him i do have a wideband and logging A/F is not my problem. my problem is logging load boost/fuel because how else would you reference the fuel table if you cant log one of the axis's in the fuel table. so i dont believe that all AP log 32 on load boost/fuel like cobb told me.

Is the AP your running the correct year for your car? I've never seen one that wouldn't log or show correct load. Have you attempted a firmware update? Are you running the BETA edition?

 

[bornloser_182]

yes i have update and re-updated. i have uninstalled everything and re-installed and unless a new update has come out since 9 am today (1-24-2012) i have all the updates my AP could find. also according to my AP its for the right year. is there a way to double check the AP if its for the right year?

 

[BakaUnchi]

yes i have update and re-updated. i have uninstalled everything and re-installed and unless a new update has come out since 9 am today (1-24-2012) i have all the updates my AP could find. also according to my AP its for the right year. is there a way to double check the AP if its for the right year?

not the ap sir the software

 

[bornloser_182]

what software spesificly are you refering to?

 

[BakaUnchi]

update ATR and update it as BETA

help / updates / BETA check box